Assertiveness skills | People First

Assertiveness skills

This programme is designed to assist participants to explore their current modes of communication and to help them understand, build confidence and develop a more assertive approach, leading to better more sustainable outcomes, both in the workplace and outside.

  • 3 key modes of communication explored
  • Assessment of your style and triggers for this
  • Principles – The basic rules of communication.
  • Barriers – Common barriers to effective communication.
  • How to get your message across clearly; what tone and language to use.
  • Conversation – Learn to make conversation flow easily.
  • Questioning – How to ask questions to get the right answers.
  • Building – Build work relationships with your new skills.
  • Confidence and self-esteem – How to overcome nerves and shyness.
  • Feedback – How and when to use it.
  • Dealing with difficult situations.
  • Dealing with criticism.
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