Assertiveness skills

This programme is designed to assist participants to explore their current modes of communication and to help them understand, build confidence and develop a more assertive approach, leading to better more sustainable outcomes, both in the workplace and outside.

• 3 key modes of communication explored
• Assessment of your style and triggers for this
• Principles – The basic rules of communication.
• Barriers – Common barriers to effective communication.
• How to get your message across clearly; what tone and language to use.
• Conversation – Learn to make conversation flow easily.
• Questioning – How to ask questions to get the right answers.
• Building – Build work relationships with your new skills.
• Confidence and self-esteem – How to overcome nerves and shyness.
• Feedback – How and when to use it.
• Dealing with difficult situations.
• Dealing with criticism.