Telephone Techniques Training

Ideal for Learned competencies and skills
  • Receptionists.
  • PA’s.
  • Customer Service advisors.
  • Call centre staff.
  • Reservations staff.
  • Pre Sales staff.
  • Sales staff.
  • Lead qualifiers.
  • Telemarketers.
  • The telephone toolbox.
  • Understanding verbal v non-verbal communication.
  • Psychology on the phone.
  • Voice, tone, intonation, control.
  • Telephone etiquette.
  • Questioning, clarifying, summarising.
  • Language – become a wordsmith.
  • Spotting key signals early (e.g. complaint, or buying signal).
  • Setting clear call objectives.
  • Scripting – the necessity.
  • Strong opening.
  • The “hook”.
  • Benefit statement.
  • Appointment setting.
If you would like more information about our services call us on
086-8174017 or click on the button below.